We’re here to help

Support

Account, printable or privacy question? Send us a note and include only the details we need.

General help

For sign-in, confirmation email, games or printable issues, contact us from the email used for your account where possible.

Use support form

Delete an account

Use the registered parent email and select “Delete my account”. We will verify the request before deleting the account and its child profiles.

Request deletion

Privacy request

You can ask to access, correct or export account information, or raise a privacy concern.

Contact privacy support

Send us a note

How can we help?

Messages are securely collected through our hosting provider. We’ll reply to the parent or carer email you provide.

Please don’t include a child’s surname, school, birth date or health information. We use these details only to answer your request. Read our privacy notice.